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An issue that needs to be addressed immediately and with as many resources as is required. Such an issue causes a full outage or makes a critical function of the product to be unavailable for everyone, without any known workaround.
LindenLab SecondLife™ Server
Issue was accepted by the development team and is awaiting work.
Issue is currently waiting for a developer
Issue under investigation from development team
Issue in need of more information from reporter
A glitch in the matrix.
A suggested improvement to existing functionality
A suggestion for new functionality
A support issue requiring direct team response to a user issue