An issue that needs to be addressed immediately and with as many resources as is required. Such an issue causes a full outage or makes a critical function of the product to be unavailable for everyone, without any known workaround.

Open Simulator

LindenLab SecondLife™ Server

Issue was accepted by the development team and is awaiting work.

Issue is currently waiting for a developer

Issue under investigation from development team

Issue in need of more information from reporter

A glitch in the matrix.

A suggested improvement to existing functionality

A suggestion for new functionality

A support issue requiring direct team response to a user issue